Refund & Replacement Policy

Last updated: September 19, 2026

At LimmiGlow, the safety, quality, and integrity of our products are important to us. Because LimmiGlow products are ingestible dietary supplements, all sales are final and we do not accept product returns or exchanges, including unopened products, except where required by applicable law.

If your order arrives damaged, defective, incorrect, or is lost in transit, please contact us so we can make it right.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.

Email hello@limmiglow.com and include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We will review your claim and notify you of the resolution. If your claim is approved, we may provide a replacement or refund at no additional cost to you, as appropriate.

You do not need to return a damaged, defective, or incorrect product unless we specifically instruct you to do so.

Lost Packages

If your package appears to have been lost in transit, please contact hello@limmiglow.com as soon as possible.

Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

We will investigate the shipment with our fulfillment and shipping partners. If the claim is approved, we may provide a replacement or refund, as appropriate.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered because the shipping information provided was incorrect or incomplete, the customer may be responsible for any additional cost required to reship the order.

If you notice an error in your shipping information, contact hello@limmiglow.com immediately. We will make reasonable efforts to update the information, but once an order has entered fulfillment, we cannot guarantee that an address can be changed.

Unclaimed or Refused Packages

Orders that are unclaimed, refused, or otherwise undeliverable for reasons attributable to the recipient are not eligible for a refund or complimentary replacement, except where required by applicable law.

If a package is returned to our fulfillment facility and is eligible to be reshipped, the customer may be responsible for additional shipping charges.

In circumstances where a carrier abandons or destroys an undeliverable shipment, we may be unable to provide a refund, reshipment, or replacement.

International Orders, Customs & Duties

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customers are also responsible for ensuring that the products ordered may legally be imported into their destination country.

Orders rejected by customs, refused because applicable duties or taxes were not paid, or otherwise undeliverable for reasons attributable to the recipient may not be eligible for a refund, reshipment, or replacement.

Order Cancellations

Orders are submitted for fulfillment quickly after they are placed.

If you need to cancel an order, contact hello@limmiglow.com immediately. We will make reasonable efforts to accommodate your request, but cancellation is not guaranteed once an order has entered processing.

If an order has already been prepared for fulfillment or shipped, it cannot be canceled.

Subscription Orders

Canceling your LimmiGlow subscription stops eligible future recurring orders. It does not automatically cancel or refund an order that has already been processed.

Once a recurring order has entered fulfillment, it may not be canceled or refunded unless it qualifies under the damaged, defective, incorrect, or lost-order provisions of this policy.

Please refer to our Subscription Policy for additional terms governing recurring purchases.

Refund Processing

If we approve a refund for an eligible order issue, the refund will be issued to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank, credit card provider, or other financial institution may require additional time for the refund to appear on your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact hello@limmiglow.com.

Your Legal Rights

Nothing in this policy is intended to exclude, restrict, or limit any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded or limited under applicable law.

Contact Us

For questions about this policy or assistance with an order, please contact:

Limmi Glow LLC
Email: hello@limmiglow.com